Returns & Exchanges

At Giesswein, we want you to be completely satisfied with your sustainable wool products, which is why we offer a 14-day return period for all unworn items in their original packaging. Whether you need a different size or a different style, our streamlined process ensures a quick and easy exchange or refund.

Return Process

• 1.
  Start Your Return

  Visit our online return portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print your prepaid shipping label and include the completed return form inside your package.

• 3.
  Drop Off Package

  Securely pack your items in their original Giesswein box and drop the package off at your nearest authorized shipping carrier location.

• 4.
  Receive Refund

  Once our warehouse receives and inspects your returned items, your refund or exchange will be processed within 5 to 7 business days.